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SpitFire®
Predictive Agent Interface Screenshot's - SPD
To download a comprehensive presentation of SpitFire® Predicitve Screen Shots in Microsoft PowerPoint go [Here]. The file is 500k and may require the Microsoft PowerPoint Viewer if this program is not installed on your computer. Download the Microsoft PowerPoint Viewer [Here].
Agent's login screen after clicking on SPD desktop icon or launching the program through the start menu.
To see the SPD Administrators login screen click [Here]
SpitFire® Predictive Agent's first screen after successfully entering in "User name" and "Password".
Select a script and import it into the interface. When loaded the script button will be in red.
1.
The Agent Screen and Main Server screen, waiting for the call.
2.
The call is received and the pitch begins, the customer's information from the current database
will
pop up on the Agent's screen (were using OPC Marketing as an example), along with a script for
the
Agent to read from (Shown to the right "INTRODUCTION"). Since it's HTML format, it can be
linked to other pages
with response options. You can build complex decision trees,
or even link
to web pages with an internet connection.
We also offer an HTML Scripting
Service. Let OPC build it right for your specific application or need!
The pitch or offer resulted in a sale. Tab 1 General, setting the call disposition as a "Sale". Other call
dispositions include "call Back" AM "Answering Machine" and buttons defined by your Administrator
or Call Center Manager. User Fields 1 and User Fields 2 included notes on this transaction and other
user customizable fields you set up. Easily customize two User Fields to include data
specific to
your business, keep who the call went to and much more!
4.
You can easily integrate with Windows based ACT Contact Management Software.
The example
above also shows how you can use ACT for more detailed Contact Info, including keeping "Notes"
on conversations (ACT sold separately by OPC).
ACT may also be customized for custom uses by you.
Your version of ACT may vary depending on your licensing, requirements and users. Ask about the
many different types of programs your SpitFire® Predictive Dialer System can integrate with. Below is
an example of OPC's Lead Manager Application specifically customized for a Mortgage companies needs.
Tour SpitFire® Predictive Dialer's Administrators interface [Here]
Description
Pricing
Scripting
Service
Customer
Center
See
also:
SpitFire®
VOIP Capable Predictive
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